Lightburn
Hard Working People
Smart Working Digital
Celebrating 25 years of amazing customer experiences
Lightburn is a customer experience agency that empowers organizations to reach their full digital potential through a user-centered approach and deep technical expertise. Since 1998, we've crafted practical yet impactful solutions to our client's most complex digital challenges.
Data-driven CX at every touchpoint
Featured Client Profile
CX & Ecommerce Design for a DTC Brand
The Cawley Co. team was anxious and excited to turn their attention to the B2C market. The owners, marketing team, accounting team, and new fulfillment team were all involved in reimagining the customer journey.
Confidential Financial Client
Reimagining a website's user experience for the modern investment advisor
Working directly with their investment technology team, we were able to help create a new infrastructure for a number of enterprise applications that were crumbling.
read more about Confidential Financial Client
Lowlands Group, LLC
Marketing and merchandising for the grandest of Grand Cafés and Taverns
Using WordPress and Shopify, our team helped rebuild six websites, reposition their marketing efforts, and sell swag.
read more about Lowlands Group, LLC
Bray Architects
Building a new digital home for one of the area's most trusted architectural firms
When Bray's marketing team came to us, they were looking to rebuild their digital home and launch an evolved brand.
read more about Bray Architects
Douglas Dynamics
Plowing the way for dynamic, long-term, multisite success with WordPress
We helped future-proof three manufacturing websites using WordPress multisite, increasing performance, and helping their team manage assets.
read more about Douglas DynamicsCase studies by industry
News & Insights
Ecommerce CRO strategies to increase your AOV + Maturity Quiz
Big box DTC marketplaces are rapidly advancing their digital customer experiences (CX), and small- and mid-sized businesses must keep up with them. Optimize conversion rates and improve AOV with these top tactics.
Evolve your brand by deploying a design system: An Interview
We asked our lead UX/UI designer, and front end developer to share why design systems help create better digital experiences and strengthen brand communications.
Easy(er) to implement examples of segmentation strategies
If you are about to jump into the segmentation and personalization pool, fear not. You can wade into the shallow end and start making waves with some easier(er)-to-implement personalization strategies.