Celebrating 25 years of amazing customer experiences
Lightburn is a customer experience agency that empowers organizations to reach their full digital potential through a user-centered approach and deep technical expertise. Since 1998, we've crafted practical yet impactful solutions to our client's most complex digital challenges.
Data-driven CX at every touchpoint
Featured Client Profile
The Cawley Co. team was anxious and excited to turn their attention to the B2C market. The owners, marketing team, accounting team, and new fulfillment team were all involved in reimagining the customer journey.
News & Insights
Big box DTC marketplaces are rapidly advancing their digital customer experiences (CX), and small- and mid-sized businesses must keep up with them. Optimize conversion rates and improve AOV with these top tactics.
We asked our lead UX/UI designer, and front end developer to share why design systems help create better digital experiences and strengthen brand communications.
If you are about to jump into the segmentation and personalization pool, fear not. You can wade into the shallow end and start making waves with some easier(er)-to-implement personalization strategies.