The Cawley Co. has been producing name badges (amongst other products) for hundreds of large and small companies around the globe for more than 40 years. Primarily a B2B business, The Cawley Co. team was anxious and excited to turn their attention to the B2C market. The owners, marketing team, accounting team, and new fulfillment team were all involved in ensuring an integrated go-to market strategy.
Offer the same customization online as offlineProduct configuration was paramount. Each order, name, shape and delivery were unique.
Build a scalable product fulfillment processWork with their team to build and manage a practical, full-service ecommerce experience.
Maintain quality and customer retentionCawley has a reputation of going above and beyond for their customers. This could not be sacrificed.
Create a new website and storefrontThe customizable nature of this product was kept at the forefront of planning and strategy, with a focus on the configurator and user experience. The product, while seemingly simple in nature, is incredibly intricate in its make up. Learning the configurations and the capabilities of internal machines and process was a learning curve for our team and required multiple visits to the client's factory—field trip!
Updated back-end proceduresOur team goes Beyond the Cart. We helped their team reconfigure their processes to work for the ecommerce environment. Researching which products sell best online, developing a SKU system, setting up shipping rules, integrating into supporting systems, offering user-training to their staff, and planning for a future phases. Our mission was to promote internal efficiencies and streamlined fulfillment at all times.
Integrated supporting systemsTo maintain service quality, we leveraged existing platforms to help their team manage fulfillment, process payment, and support online users in real time. Supporting systems were integrated into the new back-end processes to create a seamless experience for ecommerce customers and streamline data management for The Cawley Co. team. Simple is hard, but we made it work beautifully.
- Digital Experiences
- Digital Marketing
- Maintenance & Support
Averaging nearly 200 page views per day, namebadges.com has seen an incredible amount of digital sales—becoming the name for name badges both online and offline since 2020.