Trico Corporation
How well-designed CX can reduce website and app friction in manufacturing
Industry
Professional Services, Manufacturing
Platform
KenticoEngagement
Ongoing since 2020Overview
Trico Corporation, a nearly 100-year-old provider of lubrication management solutions, first came to us looking to redesign their flagship web application. We built a great relationship and continue to evolve their digital presence into a more global marketplace. Leadership is technology-focused and forward-thinking, so we have diligently and iteratively redesigned the corporate website, optimized their service apps, launched new products and laid the groundwork for future content personalization and email marketing goals.
Goals
Create a robust client app
Simplifiy and seamlessly deliver lab-analyzed data to customers.Personalize web experiences
Connect with global clients with custom-curated web and marketing content.Expand into new marketplaces
Help launch new products and grow visitor engagement across channels.Solutions
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01.
Re-organize and re-designed the app experience
To quickly jumpstart the app, we included Trico's development team to answer real-time questions and obtain third-party APIs. As a flagship service, the app had to simplify the oil sampling lifecycle for its clients, storing data, showcasing statuses and displaying results. Data had to be integrated from multiple locations and converted into easy-to-understand, download and print visual data. -
02.
Complete a comprehensive discovery and design plan
During the app project, we quickly realized that the corporate website needed some attention. After the app launched, we began conducting a robust discovery that included user research, CMS evaluations, content strategy planning and personalization design. This created a defined roadmap for the business, journey maps for customers and a strategic plan to move projects forward. -
03.
Design a new corporate website with Kentico
Armed with a plan, we designed and developed a new, internationally-focused corporate website that leverages Kentico's out-of-the-box features, helping their admins manage over 500 product variants delivered with a dynamic navigational structure. We also took advantage of the DXP's flexibility to enhance the front-end design and the user shopping experience, which includes robust cross-cut filtering across products, services, and category types. -
04.
Uphold brand messaging across advertising efforts
To support these initiatives, we have created a robust, ongoing digital marketing plan focusing on organic search engine optimization tactics, content personalization, and paid search advertising. This maintains the technical foundation of the service apps and corporate website while increasing reach.
Services
- Digital Experiences
- Digital Marketing
- Maintenance & Support
- Ecommerce
Summary
Trico's investments continue to increase engagement and conversions across the board
Outcomes
115%
Increase in conversions
19%
Increase in new users
25k
New users from PPC
800
Conversions from organic
Ongoing upgrades
Trico continues to double down on their digital assets, increasing visibility and investing in new product advertising.
Design and development
Working with the Trico team, we continue to help create customized experiences that can be managed and monitored in house.
read more about Design and development
Maintenance and support
Our team continues to proactively monitor, maintain, support and optimize their website and customer applications.
read more about Maintenance and support
Digital marketing
To support a new product we've helped design a go to market plan, with ongoing SEO and paid advertising initiatives.
read more about Digital marketing